Refund policy

Standard parts returns

For standard parts purchased from Bailey's Auto Solutions, request a return within 30 days after delivery. Unless the item is defective, incorrect, or applicable law provides otherwise, returned items must be unused, uninstalled, and complete, with the original packaging and included hardware or accessories.

Contact us before shipping a return

Email baileysautosolutions@gmail.com with your order number, the part number, and the reason for the return. We will review the request and provide authorization and the correct return destination. Do not ship an item to our shop or to the manufacturer until you receive instructions. Manufacturer-direct return policies do not automatically replace BAS's return policy.

Return costs

For an approved change-of-mind return, the customer pays return shipping. Any original shipping charge is not refunded unless we agree otherwise or applicable law requires it. We do not charge a blanket restocking fee. If a product needs special return terms, those terms must be disclosed before purchase and approved by BAS before that product is offered for sale.

Damaged, defective, or incorrect items

Inspect your shipment when it arrives and contact us promptly if it is damaged, defective, or incorrect. Keep the packaging and provide photographs when practical so we can coordinate the appropriate return, replacement, warranty, or refund process. Do not assume that change-of-mind return charges apply to a supplier or fulfillment error.

Refunds

After the returned goods are received and inspected, we will tell you whether the refund is approved. Approved refunds are sent to the original payment method. Your bank or payment provider may require additional processing time before the credit appears.

Built-to-order items and service work

Bodyguard bumpers are handled by individual quote. Any applicable cancellation and return terms will be provided before payment. Service appointments and completed labor are governed by the service quote or agreement; this parts-return policy does not establish a service-refund policy.

This policy does not limit rights provided by applicable consumer-protection law.